![]() They were able to resolve their Skype sign-in issues after switching off the option for scanning SSL protocol. There are users who reported problems with Eset Smart Security. Your firewall or antivirus software can also interfere with Skype. Fifth Method: Checking the settings of your antivirus program If you’ve tried both ways and you are able to sign in without any hassle, then you know for sure that the desktop client is causing the problem. You can use your phone to sign in to your Skype account. Sign in to your account, then check if the error message still appears. You can determine if this is the case by trying Skype for Web. There might be issues with your desktop Skype client, which is why you’re having trouble signing into your account. ![]() Fourth Method: Using a different device or using Skype for Web On the other hand, you can always create a System Restore point you can go back to in case something goes wrong. Most users who tried this solution did not encounter problems after trying the method. If you’re worried about this method, you should know that whenever you format your drive, your hard drive serial number changes. Change the characters a bit, then click the Change button. You will be able to see the hard drive serial number consisting of eight characters. Once you’ve downloaded and installed this tool, run it and choose your main partition. One of the popular free programs for this purpose is Hard Disk Serial Number Changer. Simply have to go online and you will find freeware that will allow you to change the Volume Serial Number of your hard drive. ![]() You just have to change the serial number and you should be able to sign into your Skype account. It is also possible that you’re getting the error message because Skype is blocking your hard drive’s serial number. Third Method: Changing the serial number of your hard drive Needless to say, your computer’s speed and performance will improve after the process. What’s more, Auslogics Registry Cleaner will take care of all missing entries and corrupted keys. With a click of a button, you can remove all the leftover registry keys for Skype. You can do this by using Auslogics Registry Cleaner. Make sure that you remove all the files associated with Skype before reinstalling it. This version is also ideal for those who want to install Skype without connecting to the Internet. You can install this offline as it contains all the files you need. If you’re having trouble reinstalling Skype with the same setup file, we recommend going online and downloading the latest full version of the program. Just uninstall Skype, restart your PC, then try to install it once again. One of the best solutions to this problem is reinstalling the program. If they can’t sign in to their account, their day can easily be ruined. Second Method: Reinstalling Skypeįor some people, Skype has been an important part of their daily lives. If the issue persists, then there might be something wrong with your Skype client or with certain Skype services. You can fix this by resetting your Skype password. If you are absolutely certain that you have the correct sign-in details, then it is possible that your account was hacked. So, it would be best to check if you’re typing the right information. In most cases, the error message shows up when the user submits incorrect log-in details. First Method: Checking your username and password In this article, we will teach you how to fix ‘Sorry we didn’t recognize your sign in details’ so you can send messages and call other users on Skype. If you’re one of the unlucky victims of the aforementioned issues, make sure you try our solutions below. In this case, you just have to wait for a few hours because Microsoft will most likely fix the problem.
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